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Refund and Cancellation Policy

Refund / Cancellation by Soulflower.biz

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account within 15 days or next billing cycle of your credit card.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Soulflower.biz reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.There wont be any refund incase the customer cancels/returns the order once received and the product/s is/are damaged at the customer end. 

7 Day Money Back Guarantee

We are committed to  helping you - our customers seek solutions that are perfect for you. Our products and  the science that goes into making them ensures that our products are designed to meet all your skin & hair care needs.

It is no secret that we LOVE our customers, so your satisfaction is extremely important to us! Our 7-day money back guarantee is an offer that is sure to keep you smiling.

In other words – Try our products! If you aren’t satisfied, we give you your money back! NO QUESTIONS ASKED.

Before you go on your shopping spree, here are few things we think you should know about our products and what to expect from them –

  • Any topical product like Shampoo, Conditioner, Oil, or Hydroil has limited powers up to the dermis layer of skin. So, if your hair & skin concerns are related to any internal medical conditions then there is a high chance that products may not give you the desired results.
  • Most hair & skin concerns like pigmentation, acne, sensitivity, hair fall, dry hair & dandruff are related to hormonal imbalance, environmental damage, wrong food habits & stressful lifestyle. Our products can surely help you with these concerns by reducing the effect of these underlying conditions but cannot stop them or cure them permanently.
  • Dermatitis is majorly triggered by allergens. It can be food or some other material that comes in contact with your skin. Our oils soothe your sensitive skin and try to repair the skin barrier but as long as you are in contact with the material which causes dermatitis, we cannot guarantee against a reoccurrence.
  • Our products can help remove the dandruff on your scalp, but that does not mean that you will not come back. A healthy scalp requires regular care, and the reappearance of dandruff can be prevented by following a dedicated dandruff control regime. Our regimes are designed to help you to continue caring for yourselves.
  • When it comes to problems of hair fall, hair loss and hair growth our products can help you care for your hair better. Our hair oils nourish the hair follicles and strengthens hair that leads to lessened hair fall and hair breakage. Hair fall is a natural process and our products do not claim to stop hair fall completely.
  • It is also impossible to grow new hair if you are naturally balding as there are no new follicles left to nourish and grow new hair. Your genetics come into play when it comes to concerns like balding and our products cannot work their magic in such cases.
  • Each Soulflower giftset is packaged with great care and love for our customers, any damage to the gift box during returns will not be accepted and no refunds shall be issued for the same.

Just like the above examples, in the case of all other hair & skin concerns, your internal body elements will start behaving the way they are made to function as soon as you stop the treatment. If our products help you get the desired results and provide you relief it is strongly recommended that you stick to your regime and avoid changing them or experimenting with products too frequently  in search of magical results.

We have such confidence in our innovative and advanced scientific research-based  products that we decided to offer a limited-time money-back guarantee but we request you to use this offer responsibly and help us serve as many people as possible in need of this offer.

After reading the above facts, in rare cases, if the product does not perform at all and/or does not give any benefit on your hair & scalp, you can raise a money-back request on cs@soulflower.biz

This request MUST be made within 7 days of delivery. No refund claims outside of this period will be considered.

The 100% Money – Back Guarantee Offer  is eligible on products that require topical application i.e., Skin &  Hair care products ONLY. Home category and Giftsets are EXCLUDED from this offer.

All orders placed after 22nd  March at 18:00 pm will be eligible for a money-back guarantee on the selected product range mentioned above till Soulflower  issues notification regarding the closure of the guarantee period.

 Any previous orders will not be eligible for this scheme under any condition whatsoever.

Please note –

  • All original containers, e.g. bottles, must be retained by you and returned to us when claiming a refund.
  • When returning the products in question kindly ensure that the products are returned in original packaging – with all bottles sealed tightly to prevent leakage.
  • The returned products will be subjected to a quality check for any damages .Once we accept your return you will be issued a refund of the original price paid by you for the goods when placing the order.
  • In case of a dispute, the company decision shall be considered final.
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