Terms And Conditions


Introduction

Welcome to the Soulflower.biz (“Website” or “Soulflower.biz”) service provided by Soulflower. This website is owned and operated by Soulflower. ('Soulflower', 'we' or 'us' or 'SF'). In using the Soulflower.biz service, of Soulflower you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at info@soulflower.biz

We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Soulflower. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Soulflower. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of content and invitation to offer

Soulflower has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT/GST. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Soulflower disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Soulflower shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

All products/services and information displayed on Soulflower.biz (“Website” or “Soulflower.biz”) constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Soulflower.biz reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Soulflower.biz and the balance would continue to be on offer to Soulflower.biz and Soulflower.biz reserves the right to accept or reject such balance order. No act or omission of Soulflower.biz prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

Eligibility to Use

Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If your age is below 18 years you are prohibited to use / purchase / contract from / with this website. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. Soulflower.biz reserves the right to terminate your membership and refuse to provide you with access to the website if Soulflower.biz discovers that you are under the age of 18 years. The website is not available to persons whose membership has been suspended or terminated by Soulflower.biz for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this web from India. Soulflower.biz makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Soulflower.biz will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if Soulflower.biz receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances Soulflower.biz retains the right to accept or reject the order.

Those who choose to access this website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Soulflower.biz will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Soulflower.biz you agree to be bound by the Terms and Conditions.

Account and Registration Obligations

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature  or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy . If you use the Website, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Soulflower shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorised use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Soulflower.biz has reason to believe that there is likely to be a breach of security or misuse of the Soulflower.biz Website, we may require you to change your password or we may suspend your account without any liability to Soulflower.biz.

Soulflower.biz does not want to receive confidential, proprietary or trade secret information through this Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Soulflower.biz will be deemed non-confidential. By submitting any such information, you are granting Soulflower.biz an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

You also agree and confirm:

  • To provide true, accurate, current and complete information about yourself as prompted by Soulflower registration form or guest details form (such information being the “Registration Data”).
  • To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Soulflower.biz has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Soulflower.biz has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.
  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Soulflower.biz for redelivery shall be claimed from you and you shall pay such cost.
  • That you will use the services provided by Soulflower.biz, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website.
  • You will provide authentic and true information in all instances where such information is requested of you. Soulflower.biz reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Soulflower.biz has the right in its sole discretion to reject the registration and debar you from using the Services of Soulflower.biz and or other affiliated websites without prior intimation whatsoever.
  • That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.
  • You consent to receive communications from us through automated calls, voice calls, text messages, Whatsapp messages, e-mails, notifications etc.

Usage Restrictions

You shall not use the Website for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorised access to other computer systems.
  • Interfering with any other person's use or enjoyment of the Website.
  • Breaching any applicable laws;
  • Interfering or disrupting networks or websites connected to the Website.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Membership Program and its members

Members of Loyalty Program of Soulflower can accrue reward points for purchases made at Soulflower.biz within the Terms of Use defined by Program. Soulflower.biz has a detailed account linking process to enable customers to redeem their reward points online. Customers have to fill and submit a separate form to activate this facility and acknowledge that they are solely responsible for risks associated with activating online reward point redemptions and will not hold Soulflower or any of its subsidiaries responsible for any loss arising due to such transactions. For online point redemptions, Soulflower.biz reserves the right to obtain collateral authorization on members credit / debit card for the full value of the order, even if the member is redeeming sufficient points to meet the order value. Such authorization will be subsequently reversed upon successful capture of the reward points from the members Account.

By choosing to link your Membership with your Soulflower.biz account and redeem your reward points online you agree that your credit/debit card will be authorized for the full value of your order, even if you have chosen to pay partly or fully by Reward Points redemption. If at the time of shipping your order, the reward point balance which you have chosen to redeem is available, then only the excess amount, if any, shall be charged to your credit/debit card.

However, if the reward point balance is insufficient at the time of shipping your order, your credit / debit card shall be charged for the shortfall in reward point balance.

Quantity Restrictions

Soulflower.biz reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Soulflower.biz also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

Pricing Information

While Soulflower.biz strives to provide accurate product and pricing information, pricing or typographical errors may occur. Soulflower.biz cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Soulflower.biz shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Soulflower.biz may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Soulflower.biz will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Soulflower.biz accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Soulflower.biz dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.

We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

Cancellation by Soulflower.biz

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account within 15 days or next billing cycle of your credit card.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Soulflower.biz reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.

Financial Details

You agree, understand and confirm that the credit / debit card details or other financial details provided by you for availing of services on Soulflower.biz will be correct and accurate and you shall not use the credit /debit card or financial facility which is not lawfully owned / obtained by you. You also understand that any financial information submitted by you is directly received by our acquiring bank and not stored by Soulflower.biz. Soulflower.biz will not be liable for any credit / debit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you. All information collected by us shall be governed as per our Privacy Policy.

Fraudulent /Declined Transactions

Soulflower.biz and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. Soulflower.biz and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Communications

You consent to receive communications from us through automated calls, voice calls, text messages, Whatsapp messages, e-mails, notifications etc.

Colors

We have made every effort to display the colors of our products that appear on the Website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.As our Products are Handmade and Natural color varies.

Weight

Weight of products written on the website is approximate as its handmade and may vary, it is just for customer reference.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Soulflower.biz on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain Soulflower.biz property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Soulflower.biz of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Soulflower.biz owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Soulflower.biz will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Soulflower.biz is and shall be under no obligation

(1) to maintain any Comments in confidence;

(2) to pay you any compensation for any Comments; or

(3) to respond to any Comments.

You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'.

Soulflower.biz does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the website. You grant Soulflower.biz the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Soulflower.biz and its affiliates for all claims resulting from any Comments you submit. Soulflower.biz and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

Soulflower.biz and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Soulflower.biz or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Soulflower.biz. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Soulflower.biz. You may not modify, distribute or re-post anything on this website for any purpose.

The Soulflower.biz names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Soulflower. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.

References on this Website to any names, marks, products or services of third parties or hypertext links to third party websites or information are provided solely as a convenience to you and do not in any way constitute or imply Soulflower.biz endorsement, sponsorship or recommendation of the third party, information, product or service.

Soulflower.biz is not responsible for the content of any third party websites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Soulflower.biz or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Soulflower.biz ,one of its affiliates or by third parties who have licensed their materials to Soulflower.biz and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of Soulflower.biz and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Soulflower.biz and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless Soulflower.biz, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Soulflower.biz or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or Soulflower.biz. You may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post, that you no longer wish to be associated with this website, provided that you discontinue any further use of this Website.

Soulflower.biz may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website. Such termination will be without any liability to Soulflower.biz. Upon any termination of the User Agreement by either you or Soulflower.biz, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Soulflower.biz’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers

The Website is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Website.

The Website provides content from other Internet websites or resources and while Soulflower.biz tries to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Soulflower.biz will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, Soulflower.biz or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this User Agreement.

Without prejudice to the generality of the section above, the total liability of Soulflower.biz to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the amount charged to you, against the value of the products ordered by you.

Soulflower.biz, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, currentness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, Soulflower.biz assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website.

Website Security

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation,

  • Accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  • Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;'
  • Sending unsolicited email, including promotions and/or advertising of products or services; or
  • Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. Soulflower.biz will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from Soulflower.biz on this Website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Internet Explorer).

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Soulflower.biz with respect to the Soulflower.biz websites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Soulflower.biz with respect to the Soulflower.biz websites/services. Soulflower.biz's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Representations and Warranties and Limitation of Liability

Soulflower spa products are based on natural and ayurvedic formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that Soulflower.biz will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products. For any purchases made through Soulflower.biz, you will inter alia be governed by the limitation of liability and disclaimer conditions provided in more detail with the product packaging/leaflets.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed Indian Rupees 2000 only.

You agree that no claims or action arising out of, or related to, the use of the website or these terms and conditions may be brought by you more than (7) seven days after the cause of action relating to such claim or action arose.

Contact Details:

Soulflower.

Email: info@soulflower.biz

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