Soulflower's 7 Day Return Policy
We want you to have complete peace of mind when buying products from Soulflower. We understand that a lot of you may be buying from us for the first time, and might have concerns around purchasing products you may not be sure of. Our returns policy guidelines takes care of all that. Read on to know more (we want you to know we value you and that's why there's absolutely no "fineprint"!)
All returns must be in unused condition with all original tags and packaging intact.
Our Quality Assurance team will take the final call on whether to approve or reject a return.
The refund amount on a successful return will be credited to you in the form Soulpoint cashback account on Soulflower.biz. The credit would not be transferrable and would be usable only on your user ID on Soulflower.
No exchange or replacement requests will be serviced. Given the seasonal nature of the products we sell, it is not possible for us to maintain stock for all product types sold over the trailing 30 day period. Therefore, we urge you to kindly place a fresh order on our system using the refund coupon issued to you on successful return.
You will have to ship the item to be returned at your own cost.
What can I return?
You can return any Décor products like ceramics, candles, potpourri & artificial flowers ordered from Soulflower within 30 days of delivery. We do not except return of Spa products like soap, essential oils, carrier oils, bathsalts etc. In case any product is received in a damaged condition, please email us an image of the damaged product at firstname.lastname@example.org & we will replace it free of cost. Returned products must be unused and returned with all original packaging and tags that they were shipped with.
How do I return products to Soulflower?
Simply call our Customer Care number +91-8080356666 (11am to 7pmMonday to Saturday / Excluding Public Holiday) to apprise us of any issues with the products you have received and would like to place a return request for.
How long will the entire process take?
You would have to ship the product back on your own, the delivery time would depend on your chosen courier.
From the time that we receive your returns, your returns would be processed and the refund credited to your Soulflower cashback account within 7 working days.
How will I be refunded for the return?
On successful processing refund, the refund amount of item would be credited to your Soulflower cashback account. You would be able to use this credit on any of your subsequent purchases on Soulflower.